Privacy Policy

Last updated: 10 November 2026

Apex Web Customs ("we", "us") is a web development and AI integration business based in Westville, Durban, South Africa. This policy explains how we handle personal information, in line with the Protection of Personal Information Act (POPIA).

Information we collect

• Details you send us through our contact form, email or WhatsApp: your name, email address, phone number and message.
• Business details needed to deliver a project or issue a quote or invoice.
• Basic technical data (such as browser type) that our hosting provider, Cloudflare, records to keep the site secure and running.

How we use it

• To reply to your enquiry and provide quotes and services.
• To invoice and keep business records.
• To keep our website secure.

We do not sell your information and we do not use it for advertising profiles.

Social media tools

We use an internal tool to draft and publish posts to Apex Web Customs' own social media accounts (including LinkedIn and TikTok). It only publishes our own content, after a team member approves it. It does not collect, store or analyse personal information about people who view or interact with our posts. If you connect an account to our tool, we only use the access needed to publish our own approved posts.

Sharing

We share information only with service providers needed to run the business (for example website hosting and email delivery) or where the law requires it.

Retention and security

We keep enquiry and client records only as long as needed for the purpose above or as the law requires, and protect them with access controls and encrypted connections.

Your rights

You may ask to see, correct or delete the personal information we hold about you, or object to its use. Email info@apexwebcustoms.com. You may also contact the Information Regulator of South Africa.

Contact

Apex Web Customs, 25 Marford Rd, Westville, 3629
info@apexwebcustoms.com